Waxology101 Appointment Policies

Cancellation & Rescheduling Policy

We kindly require at least 24 hours’ notice to cancel or reschedule an appointment. Appointments canceled or rescheduled less than 24 hours before the scheduled appointment will be subject to a 50% fee of the scheduled service total charged to the credit card on file. If a deposit was paid toward the original appointment, the deposit will be forfeited in place of the additional 50% cancellation/rescheduling fee. You will not be charged both. Once any applicable balance has been paid, a new appointment may be booked. A new deposit will be required to secure the new reservation.

Appointments may be canceled or rescheduled through the confirmation or reminder link sent by email or text, or through the SquareGo app.

No Show Policy 

Clients who do not arrive for their scheduled appointment and have not contacted Waxology101 by phone, text, or email before the appointment will be considered a no-show. No-shows will be charged 100% of the scheduled service total to the credit card on file. If a deposit was previously paid, the deposit will be applied toward the total amount due, and only the remaining balance will be charged. Any outstanding balance must be paid before a future appointment can be reserved.

 Late Arrival Policy
Please arrive on time for your scheduled waxing appointment so we can provide your full service without affecting the next client.

We allow a 5-minute grace period for facial and underarm services and an 8-minute grace period for body waxing and Brazilian services.

If you arrive after the applicable grace period, we will do our best to accommodate you if the schedule allows. If there is not enough time to safely and properly complete your scheduled service, your appointment will need to be rescheduled for another day.

In that case, our Cancellation & Rescheduling Policy will apply, including any applicable deposit forfeiture or fees.

At Waxology101, we do not rush waxing services. Proper appointment timing allows our wax specialists to maintain the quality, comfort, and consistent results our clients expect.

Removing or Changing Services

Time is reserved specifically for each service selected at the time of booking. If you need to remove or change a scheduled service, please make the adjustment at least 24 hours before your appointment.

Services removed less than 24 hours before the appointment or at the time of service may be subject to a 50% fee for the removed service.

If a deposit was paid specifically toward the affected service, the applicable portion of the deposit will be forfeited in place of an additional 50% fee.

This policy helps us protect the appointment time reserved for each client and our wax specialists.

Invalid Credit Card on File

A valid credit card must remain on file for all appointments.

If the card on file is declined for any fee or balance outlined in our appointment policies, an invoice will be sent by email. The outstanding balance must be paid in full before another appointment can be booked or reserved. A new deposit will also be required for future appointments.